Pay the shop directly: bKash, Nagad, Rocket, bank transfer or cash on delivery. Shwetopadma never holds your money.
Returns & refunds
Return & Refund Policy
We want every order to reach you safely and as expected.
- No change of mind: Once an order is confirmed, it cannot be cancelled, exchanged, or returned.
- Wrong, damaged, or defective item: Contact us within 48 hours of delivery with your order number and clear photos/videos of the issue.
- Review & approval: We’ll review your request and confirm whether a replacement or refund is applicable.
- Refund process: Once approved, the refund will be issued through the original payment method. Processing time may vary depending on your bank or payment provider.
- Original & custom artworks: Due to their unique nature, these pieces are non-returnable and non-refundable, unless they arrive damaged or incorrect.
- Shipping issues: Please keep the packaging and provide photos if your parcel arrives damaged. We’ll assist with the courier claim where possible.
If something isn’t right with your order, let us know, we’ll do our best to make it right.
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