Chapter 14 of 14
Questions and fixes
Why can't I publish?
- Your shop needs a return policy: Settings → Returns and refunds.
- A product needs a price: choose Product price or Custom order.
- If your category has smaller groups, choose one.
- Your plan's live-product limit is full: unpublish a product, or move up a plan on Your plan.
- Custom-order products need Starter or Growth.
- If your shop is paused, you can't publish until it's open again.
I can't add a video
Videos come with Starter and Growth. Open Your plan from your shop page to move up.
My video says Processing
Preparing a video usually takes a few minutes. You can save and leave: we'll let you know when it's ready. If it says Couldn't process, remove it and try again, or try a shorter video.
My video stops uploading
Keep the page open and your phone awake until the upload finishes. If it fails, tap Try again.
I have too many feed photos
Each product has a limit of photos in the main feed. When you go over, choose which photos to swap out, or keep the new ones off the feed. They still show on the product page.
How do I change my mobile number?
Open Profile → Account settings and change it there. You'll verify the new number with a code.
A buyer says they paid but I can't see it
Check the transaction ID they entered on the order against your bKash, Nagad, Rocket or bank statement. Only tap Payment received when the money is there. If something seems wrong, message the buyer, or Report the conversation.
How do I contact Shwetopadma?
Open Profile → Get help, then Write to us to send a request. We reply in the same place.