Chapter 13 of 14
Rules, pauses and closing
The Creator policy keeps Shwetopadma fair for buyers and sellers. Read it in full any time: Profile → Get help → Creator policy. It also covers what can be sold, originality and product quality.
The main rules
- Sell your own products, with your own photos and honest descriptions.
- Answer buyers within 48 hours.
- Deliver what you showed, on time, at the price you listed.
- Answer complaints in Support within 2 days.
Complaints and strikes
A buyer can complain to us about your shop. We email you, and you answer in Support. Three upheld complaints in 12 months, or one serious one, can pause or close your shop.
If your shop is paused
Your shop page says Your shop is paused. Buyers still see your shop page and details, but not your products, and you can't post or take new orders. Deliver every order you've already received and keep answering your buyers. Tap Write to us to sort it out to talk to us.
Close your shop
In Settings, tap Close shop. You need to deliver or cancel every open order first. Closing deletes your products and posts and wipes your payment details; your account stays. To sell again later, apply again.