Contents

Chapter 3 of 14

Plans and fees

Every shop is on a plan. You can start free on Hobby and move up when you need more.

  1. The three plans

    • Hobby (free): up to 10 live products and photo posts, with your shop, messages and orders as usual. We record a 10% commission on delivered sales.
    • Starter (৳200 a month): up to 100 live products, photo and video posts, and custom orders. No commission.
    • Growth (৳500 a month, coming soon): up to 500 live products and everything in Starter, plus order tools (search, dates, CSV export, packing slips, bulk confirm and ship, private notes) and shop analytics. No commission.

    Good to know

    • A live product is one that's published. Drafts don't count. Photos, posts and options belong to their product, so they never count on their own.
    • Every plan gets the same place in the feed: paying never pushes other shops down.
    • Buyers always pay you directly. The plan fee is the only thing you pay Shwetopadma.

  2. Founding sellers

    Shops approved before the founding period ends are founding sellers: they get Starter free for 3 months, starting on the day buyers can shop. If you join later in that period, you get the rest of it; everyone's free months end on the same date. Your plan page shows the dates.

    When the free months end, you can pay for Starter to keep it, or do nothing and your shop moves to Hobby.

  3. See your plan

    Your shop page shows your plan under your shop's name, with how many products are live, such as Starter · 12/100 live. Tap it to open Your plan, which shows what's included, when it ends and your payments.

  4. Pay for a plan

    Plans are paid on the website (the phone app emails you the link).

    1. On Your plan, choose the Plan and how many Months: 1, 3, 6 or 12.
    2. Choose Pay by: bKash or Bank transfer. The page shows the exact amount and the number or account to pay. By bKash, bKash's cash-out charge is added.
    3. Pay from your bKash or bank, then type the transaction ID (or bank reference) and tap I've paid: send the transaction ID.

    Your plan starts at once while our team checks the payment. It then shows Confirmed. If we can't find it, it shows Not found yet: we open a support conversation with you, and you have 48 hours to sort it out (a countdown shows on your shop page).

    Good to know

    • Each transaction ID can be used once, and one payment can wait to be checked at a time.
    • Nothing renews or charges by itself. You choose when to pay.

  5. Renew or move up

    7 days before your plan ends, we email you and Renew or move up opens on Your plan: a renewal continues from your current end date. 3 days before, a countdown (Plan ends in) shows on your shop page. Moving from Starter to Growth starts at once, and your unused Starter time becomes extra Growth days.

  6. If a plan ends

    After the end day you keep everything for 48 hours (Grace ends in). Then your shop moves to Hobby. Nothing is deleted:

    • Your videos are kept, but buyers see only their cover photo until you're back on Starter.
    • Custom-order products become drafts, and open offers with custom pieces are withdrawn. Custom orders already accepted carry on.
    • If you have more live products than Hobby allows, nothing new can go live. You have 3 days to choose on Your plan which stay live. After that, your most recently published ones stay live and the rest are hidden until there's room.